Shipping & Returns

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.meraai.co (the “Website”) and our ‘meraai’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation
- As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Meraai reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Meraai.
- If Buyer cancels his/her Order after one minute of placing it, Meraai shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Meraai, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
Non-Customer Cancellation
- Meraai reserves the right to collect a penalty for the Orders constrained to be cancelled by Meraai for reasons not attributable to Meraai, including but not limited to:
  in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
  failure to contact Buyer by phone or email at the time of delivering the Order booking;
  failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
  unavailability of all the items ordered by Buyer at the time of booking the
  Order; or
  unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Meraai will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
Refund Policy
- Buyer may be entitled to a refund for prepaid Orders. Meraai retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
- Buyer may be entitled to a refund upto 100% of the Order value if DP fails to deliver the Order due to a cause attributable to either PDP or Meraai, however such refunds will be assessed on a case to case basis by Meraai.
- Our decision on refunds shall be final and binding.
- All approved refunds, will be processed, and a credit will automatically be applied to your card or original method of payment, within 7 working days.
Returns Policy
- Currently we don’t have any return policy. In case the package was damaged during the shipping process, please provide clear photos. We would need pictures of the outer carton & damaged products to validate the complaint. Write to us at support@meraai.co within 24 hours of delivery of the product, we will help you. The damage of the product will be considered only if there is damage to the product not the packaging.
Shipping Policy
- Usually, we ship orders within 24 hours from the time order was placed, except Public Holiday. In a situation where preparation of item/stock availability takes time beyond 48 hours, the customer will be intimated regarding the delay. Once the order is shipped we inform the customer with the tracking details. The customer can track all orders as per the detail message by our Logistic partner.
- Shipping Charges: All prices are inclusive of GST. In the case where the shipping cost is applicable, it shall be shown at the time of checkout and the customers will know about this before making payment.
- Packaging & Handling Charges: We got it covered and there are no
  additional charges.